Privacy Policy

Effective Date: May 21, 2026

Nathan Philpot, Inc. (“Company,” “We,” “Us,” or “Our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, the JDS software platform, web application, and related services (collectively, the “Services”).

By accessing or using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect

We collect information in the following categories:

A. Information You Provide

Account Information: Name, email address, phone number, company name, and login credentials when you create an account or sign up.
Business Information: Customer details (names, shipping/mailing addresses, contact emails, phone numbers), order information, invoice details, payment terms, and employee information.
Content You Upload: Product images, nutrition data, purchase orders, invoices, and other business documents.
Communications: Messages, support requests, emails, or feedback you send to us.

B. Automatically Collected Information

Usage Data: IP address, browser type, device information, operating system, access times, pages viewed, and referring URLs.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to analyze trends, administer the Services, track user movements, and gather demographic information.
Analytics: We may use third-party analytics tools (e.g., Google Analytics) to help us understand how users interact with the Services.

C. Information from Third Parties

We may receive information from authentication providers (such as Neon Auth) or integrated services when you connect them to our Services.

2. How We Use Your Information

We use the collected information to:

Provide, maintain, and improve the JDS platform (order management, inventory, invoicing, customer accounts, etc.).
Process and manage orders, deliveries, and payments.
Communicate with you about your account, orders, updates, and support.
Personalize your experience and provide customer support.
Ensure security, prevent fraud, and debug technical issues.
Comply with legal obligations and enforce our agreements.
Analyze usage and improve our products and services.

3. How We Share Your Information

We do not sell your personal information. We may share information in these situations:

With Service Providers: We share data with trusted third-party vendors who assist us (e.g., hosting providers like Neon, payment processors, email services like Mailgun, image hosting like ImageKit, and analytics providers). These parties are contractually obligated to protect your data.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
Legal Requirements: We may disclose information if required by law, subpoena, court order, or to protect our rights, safety, or property.
With Your Consent: We may share information in other ways with your explicit consent.

Business Data: Much of the data in the system (customers, orders, etc.) belongs to your organization. Access is restricted based on roles and organization membership.

4. Data Storage and Security

Your data is primarily stored in the United States using secure cloud infrastructure (Neon Postgres). We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide the Services, fulfill legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data (subject to legal and legitimate business needs).

6. Your Rights and Choices

Depending on your location, you may have the following rights:

Access, correct, or delete your personal information.
Opt out of certain processing activities.
Object to or restrict processing.
Data portability (in certain cases).

For California Residents (CCPA/CPRA): You have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information (we do not sell data). To exercise these rights, contact us using the information below.

To exercise any of these rights, please contact us at the details provided in Section 11. We will respond within the time required by applicable law.

7. Cookies and Tracking

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Services.

8. Children’s Privacy

Our Services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it.

9. International Data Transfers

If you are located outside the United States, please note that your information will be transferred to and processed in the United States. By using our Services, you consent to this transfer.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy with a new effective date. Your continued use of the Services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Nathan Philpot, Inc.
Fruit Heights, Utah, United States